You know, running an online store isn’t just about selling clothes—it’s about building connections. That’s why, from day one, we’ve made it a priority to listen. Whether you’ve got a question about sizing, a suggestion for our next collection, or just want to share your thoughts, we’re all ears. Seriously, your feedback shapes what we do.
Ever emailed a company and gotten a robotic reply? Yeah, we hate that too. That’s why every email sent to us is read by a real person—often by our founder, who still replies to customer notes late at night with a cup of tea in hand. (True story: a customer once wrote in about a missing button, and they ended up chatting about vintage fashion for an hour.)
Prefer typing on the fly? Our live chat (bottom right corner) is manned by our team during business hours. Outside those times? Drop a message, and we’ll get back to you ASAP.
Here’s the thing: we’re not just another faceless e-commerce site. When you reach out, you’re talking to people who genuinely care. Last month, a customer suggested we add petite sizes—and guess what? We’re now prototyping a new line based on her input. So don’t hold back! Whether it’s praise, constructive criticism, or just a "Hey, love what you’re doing," we read it all.
P.S. If you’re reaching out about an order, include your order number—it helps us pull up details faster. But no stress if you forget; we’ll still hunt it down for you.
